The NDIS connects people with disabilities, their families and caregivers to government services and community activities, and works to build an inclusive society. The NDIS is part of a larger system that supports people with disabilities. The NDIS connects people with disabilities, their families and caregivers to government services and community activities, and works to build inclusive communities, workplaces and services. The NDIS does not replace services in other parts of the government or community.
Specifically, the research aims to understand the workforce's perceptions of the NDIS and the transition experience, how the NDIS is affecting their work, and the skills and training that the workforce needs under the NDIS. This was often attributed to the loss of their functions as client advocates or participants in care planning, since many of them lacked access to the plans or objectives of the NDIS of their participants, which, according to them, is essential for providing person-centered services within the framework of the NDIS. Because the NDIS is a highly competitive market, exceptional customer service is critical for NDIS service providers and plan managers. Another benefit of the NDIS for some is that there is room for specialization, given the number and diversity of NDIS participants.
This year, focus groups and in-depth interviews explored the communication needs of the workforce and found that, in general, workers would like to receive more information about the NDIS to be more certain about their functions and allow them to provide better support to their customers. The analysis also shows that, while subtle, there seems to be a tendency to improve in the perception that the NDIS is a positive change for the workforce as the NDIS is deployed. Before engaging with an NDIS service provider, it's important to ask questions and be fully informed. Many workers feel that the NDIS reduces time and funding for the things that matter and are concerned about the impact of the NDIS on safety, quality and that of themselves and their customers.
